Giving credit in any business transactions has its benefits as it could generate larger volume of business; however, there is also the risk of not being able to collect when the credit term is due. Credit losses due to fraudulent transaction and non-payment will pose a great strain on your company’s resources. Therefore, it is the prime concern of today’s management is to maximize debt recovery and prevent dissipation of debtor’s assets.

Bad debts are the result of a combination of factors such as weak controls, improper documentation, poor follow up and often times an oversight of some basic yet seemingly unimportant details. Any of this could happen to even the experienced credit practitioners and could provide the customers with tell-tale signals that can be detrimental to diligent credit efforts.

This 2-day course is aimed at assisting you to identify potential debtors, take precautionary mea­sures, implement effective credit policies, conduct accurate credit evaluation & risk analysis as well as reduce exposure. Our experienced & qualified credit management expert will share with you the following:

  • Credit management & control policies that are effective, practical & easy to follow
  • Techniques in credit evaluation & risk assessment
  • How to set up a national database of consumer & commercial credit information
  • Workable debt collection techniques
  • Disposition through reputable collection agencies
  • Methods of reduction of overdue & measurement of credit performance
  • Legal aspects of debt recovery, obtaining judgement & enforcing judgement
  • How to negotiate out-of-court settlements

Certification by PEAK SUCCESS ABUNDANCE – Graduates Your Colleagues

Certification by PEAK SUCCESS ABUNDANCE – With Thanks

Congratulations on Completing the Training by PEAK SUCCESS ABUNDANCE

  • Effective Credit Evaluating of Corporate Risks
  • Credit Information and Investigation Techniques
  • Symptoms of Problematic Debt
  • Practical Pointers for Effective Collection
  • Pre-Consideration of Debt Recovery – The Legal Aspects
  • The Art of Negotiating a Settlement
  • Reporting and Convicting Debtors
  • The Pitfalls to Avoid

This highly practical and timely course is an essential course for ALL Credit, Financial and Marketing Executives and Officers who want to arm yourselves with the necessary information to conserve your cash resources, maximize profits and generate much-needed cash flow

1. FUNDAMENTALS OF AN EFFECTIVE CREDIT MANAGEMENT POLICY

  • Credit Period & Credit Limit
  • Credit Ratings Of Customers
  • Applying Stringent Credit Standards

2. CORPORATE RISK VALUATION & ASSESSMENT

  • Assessment Of New And Existing Accounts
  • Sources Of Credit Information
  • The 5Cs Of Credit
  • Financial Analysis
  • Risk Analysis
  • Checklist For Evaluating Individuals
  • Checklist For Evaluating Businesses
  • Setting Appropriate Credit Rules
  • Credit Policies
  • Collection Procedures
  • Others (Proper Record-Keeping etc)

Case Study & Exercise

3. SETTING APPROPRIATE CREDIT RULES

  • Maximum amount of credit to be granted
  • Maximum period of credit allowed
  • Minimum order quantity
  • Clear instructions on payment teams
  • Unambiguous rules about late payment interests

Group Discussion & Comments

4. OTHER PERTINENT ISSUES OF CREDIT CONTROL

  • Stick to the rules
  • Continuous monitoring and review
  • Decisive and timely remedial actions
  • Importance of a tight credit control policy and the significance of bad debts

5. FORMULATING SUCCESSFUL COLLECTION STRATEGIES FOR FASTER DEBT RECOVERY
Group Project & Presentation

6. ABSCONDING DEBTORS

  • What The Term Means
  • Attaching The Assets
  • Arresting The Debtor

7. EXECUTING PROCEEDINGS

  • Methods Of Enforcement
  • Writ Of Seizure And Sale
  • Attachment Of Shares
  • Garnishment Proceeding
  • Stages Of Collection Procedures
  • Collection Letters, Fax And Telephone Calls
  • Spot Payment Delaying Tactics
  • Minimizing Overdue
  • Detect And Prevent Fraud
  • Proper Documentation

Exercise & Case Example

8. THE VARIOUS WAYS ON DEBT RECOVERY

  • Normal Routine Recovery Procedures
  • Telephone Calls
  • Personal Visits
  • Use Of Outside Agencies For Debt Collecting
  • Use Of Psychological Threats And Strong Tactics

Group Discussion & Feedback

9. TIPS ON FASTER DEBT RECOVERY TO REALISE BETTER CASH FLOWS

10. THE USE OF LITIGATION PROCEDURES TO DEBT RECOVERY

  • General Procedure On Legal Actions

11. INNOVATIVE STRATEGIES & PITFALLS TO BE AVOIDED IN DEBT RECOVERY

  • Pitfalls To Be Avoided In Debt Recovery

12. LEGAL ASPECTS OF DEBT RECOVERY

  • Filling Summons
  • Serving Process
  • Mention Hearing
  • Obtaining Judgement

13. SUMMARY JUDGEMENT

  • Meaning And Purpose
  • Procedure For Applying
  • Advantage & Benefit
  • Requirements For Use

14. MOTIVATING YOUR COLLECTION STAFF

  • Formulating Collection Incentive Scheme To Result In A Win-Win Situation
  • Using Other Monetary And Non-Monetary Rewards

COURSE METHODOLOGY

Expert input, stimulating discussions, practical exercises, thought provoking case studies, group presentations, revision of key points

JOANNA KOK YEE LAN

Joanna Kok Yee Lan is a certified PSMB Trainer & certified MIM Trainer. She is also a Certified Accountant. She has conducted many trainings on various areas & aspects of finance including topics on Finance For Non Financial Executives, Budget Planning & Control, Financial Planning & Control, Evaluating Financial Statements, Financial Analysis, Preparing Full Set Of Accounts.

Joanna who graduated as a certified accountant (FCCA) from United Kingdom, also has 8 years experience in audit, manufacturing & investment holding businesses. She has accumulated vast, hands-on working experiences in strategic, organizational analysis & planning. The role as Financial Controller has best utilized her managerial, operational experience & financial analysis skills. She stepped up the controls in the area of credit, inventory & business processes that had generated millions of cash inflow and cost savings to the businesses. Her 3 years experience in China of setting up the joint venture business has added her strengths on business & financial controlling skills.

Currently, Joanna is a freelance technical & training consultant. She speaks on MASB standards & accounting and audit issues regularly and extensively throughout Malaysia for both MIA (Malaysian Institute of Accountants), ACCA and CPA Australia. In addition, she also conducts technical in-house training on accounting issues for commercial companies and training institutions.

Her exposure & passion in people development enhance the quality of training & making each one of them unique and experiential. Her fun & energetic personality has made her training sessions practical, high learning spirit & performance orientated. Along with that she has completed the Train the Trainer Program conducted by PSMB & MIM.

Her assertiveness & resourcefulness has driven her venturing into training and consultancy fields. She has conducted many trainings on financial for non-finance executives, project management, inventory management & finance related topics. Her financial, analytical and controlling experiences have actually contributed greatly to making the training sessions very practical & performance orientated.

Her exposure & passion in people development enhance the quality of training and making each one of them unique and experiential.

Joanna always receives excellent ratings & comments from the participants she trained in. This is because she is able to take a complex subject like finance & accounting and is able to make it easy for participants to understand. She is able to make the training enjoyable, captivating & interesting while imparting her extensive knowledge on finance & financial matters. She uses lots of case examples, case studies, exercises, activities, group discussions & brainstorming sessions to make sure participants understand what is being taught.

Her Training Topics include:

  • Finance Analysis & Planning
  • Finance for Non Financial Executives
  • Inventory Management
  • Financial Wisdom in Interpreting KPIs
  • Working Smart with Excel
  • Effective Budget Planning & Control Using Excel
  • Application of Microsoft Project
  • Basic Project Management
  • Credit Management
  • Targeted Selection

Her List of Clientele includes:

  • ASMC (MBA Program)
  • Telekom Bhd
  • Padibernas Nasional Bhd (Bernas)
  • IBM China
  • Logistik Konsortium Bhd
  • PJ Bumi Bhd
  • Sime Darby Bhd
  • Malaysia Airports Holdings Bhd
  • University of International Agama Malaysia
  • Hualon Group
  • Selangor Human Resource Development Centre (SHRDC)
  • Iverson
  • Syncoates Sdn Bhd
  • Infineon Technologies (Kulim) Sdn Bhd
  • Utusan Malaysia

OR

DAVID LAM

David Lam (FCCA, CA) has 33 years of experience in mergers and acquisitions, business development and management. He is a Fellow of the Association of Chartered Certified Accountants (ACCA), United Kingdom and Chartered Accountant (CA), Malaysia.

David’s professional background, accumulated experiences and track records will certainly enhance your personal and business value through his tailor made training courses.

Among the Major Experiences & Track Records are:

  • Executive Director, China operations of a Public Listed Company (PLC) in Malaysia
  • Chairman, deputy Chairman or director of 10 joint venture companies in China
  • Executive Director, Mergers and Acquisitions of a PLC, Malaysia
  • Executive Director, Malaysia Institute of Accountants
  • Director of Marketing of a PLC in Malaysia
  • Financial Controller of a Multi National Corporation
  • Internal Auditor of a PLC Malaysia
  • Audit senior in firms of Chartered Accountants in United Kingdom and Singapore
  • President, Association of Credit Management, Malaysia
  • Conducted some 100 public and in-house training seminars in Malaysia, Singapore, Indonesia, Taiwan and China

He conduct seminars in the following areas of expertise namely Financial Planning & Control, Finance for Non Financial Directors, Credit Management, Strategic Management, Strategic Thinking, Sun Tzu Art of War, Corporate Planning and Business Planning.

Throughout his illustrious career as Chartered Accountant, Investment Adviser, Management Strategist and Corporate Planner. He is well versed and teaches on Sun Tzu art of War besides the western concept of planning & strategizing. Due to his vast financial background and senior corporate experience David Lam is well poised to conduct a power packed, informative & highly valuable course for senior members of your company.

Some of the companies he has conducted training for include Acer, Aiwa, Aktif Lifestyle, AIA, Bank of America, Amanah Factors, Bank Pembangunan (Indonesia), Bank Central Asia (Indonesia), Casio, Corrugated Carton Products, Farlim Group Berhad, Parkson, Khind, Johnson & Johnson, Lam Soon, Kodak, Leisure Holidays, Jabil Circuit, Magnum, BNM, Astro, Bangkok Bank, Malaysia Tobacco Company, Malaysian Oxygen, Malaysia Transformer Manufacturing, Lysaght Galvanized Sheet, BASF, Alam Flora, Asea Brown Boveri, McCann Erickson, McDonald, MCSB, Metal Box, MAA, MAS, Matsushita, MBF Finance, Arab Malaysian Securities, Hwang & Yusoff Securities, Mayban Securities, BBMB Securities, MBF Finance, Canon, MISC, Celcom, Motorola, MDC, Behn Meyer, NEC, DHL, Nippion Paint, Dell, Courts Mammoth, DMIB, PB Securities, Seremban Securities, Affin Bank, ESSO, EON Bank, Ford, Petronas Group, Petro Vietnam, GE, Gillette, Philips, Glaxo, PLUS, Prosonic, Great Eastern Life, Hicom, Yamaha, HSBC, ICI, Inti College, RJ Reynolds, Royal Brunei, Shapadu, Hagemeyer, Public Finance, Summit, Sunway Lagoon, TA Securities, Tasek Cement, TimedotCom, etc.