Today’s personnel are too busy to attend numerous training programs on the various skills they need to develop. You need one training program that covers it all while still maintaining high training effectiveness. You need to learn essential skills quickly & need to be able to apply these skills immediately! This program is designed around core skills that you need in order to be effective at the workplace. For every skills taught there is a practice session where you have to put the technique or skill into use either in a brainstorming session, a role play or a team project.

Very often, you have to actually practice using the models you are given to understand its simplicity. Thus, we use case studies & discuss real life situations you face so that you can try applying these models.

Office Management Training by PEAK SUCCESS ABUNDANCE – Testimonial

Certification by PEAK SUCCESS ABUNDANCE – With Thanks

Congratulations on Completing the Training by PEAK SUCCESS ABUNDANCE

  • To learn to leverage on your strengths & use them to get the results desired
  • To master techniques to change your state within minutes from down to peak & empowering
  • To control your attention & to engage in accurate thinking
  • To learn to prioritize, plan, schedule & organize your workload & tasks
  • To manage effectively interruptions, meetings & people in the work environment
  • To be knowledge based & to continuously keep yourself updated
  • To be able to communicate effectively & with results
  • To develop strategies for relating well, handling difficult people & grievances
  • To establish better working relationships with bosses & colleagues
  • To learn to handle stress, pressure & conflicts
  • To improve problem solving & decision making skills – quicker & more confident
  • To get out of comfort zone – master tips to be more creative & proactive

This workshop is targeted at all secretaries, personal assistants, administrators, support staff, front office, customer service & all personnel who want to achieve the “High Performance Rope” of personal effectiveness, efficiency & organizational improvement

1. GETTING BETTER ORGANIZED

  • Managing your multiple tasks
  • Organizing the workplace for maximum efficiency
  • Do’s & Don’ts in organizing
  • Filing & records management

Checklist & Group Project

2. TASK & WORKLOAD MANAGEMENT

  • Keeping your diary & to-do lists
  • Managing deadlines
  • Dealing with paperwork effectively
  • Manage your interruptions

Simulated Session & Role Play

3. FIRST THINGS FIRST; TAMING TIME MONSTER

  • Analyzing & checklist for effective use of time
  • How to get your priorities right: urgent vs important
  • Identify & eliminate your time wasters
  • Understand & apply the 80/20 Rule

4. PLANNING, SCHEDULING & PRIORITIZING

  • Characteristic of effective planning
  • Principles in planning & planning process
  • Effective planning techniques & tools
  • Using SMART criteria to set new performance standards

Your Personal Action Plan

5. MASTERING PEOPLE FOCUSED COMMUNICATION

  • Key principles in communication to achieve desired results
  • Emotional bank account – withdrawals vs deposits
  • 3 key steps to listening well
  • Why people are not listening to you & how to get them to listen to you
  • The issue of empathy & understanding

6. ELIMINATE STRESS, NEGATIVITY & NEGATIVE EMOTIONS

  • Get rid of a lifetime of negative programming
  • How to defuse emotional hot buttons
  • Techniques to release stress quickly & effectively
  • Symptoms of stress: physical, emotional, behavioral
  • Identifying likely stressors

Technique for Dealing with Stress
Anger Management

7. STRATEGIES FOR RELATING & INTERPERSONAL SKILLS

  • How to handle difficult & angry people
  • How to build rapport instantly with just about anybody
  • Greater clarity in relating & working with people in your work environment
  • Understand & work with opposing personalities/work styles
  • Relating effectively with customers

8. WORKING EFFECTIVELY WITH THE BOSS

  • The working relationship
  • Joint collaboration
  • Supporting function
  • Maintaining confidentiality

9. MASTER PROBLEM SOLVING SKILLS & TECHNIQUES

  • Understand the creative problem solving model
  • Problem solving techniques
  • Practice Group Session: solve problems from your workplace

10. IMPROVING PERSONAL & ORGANIZATIONL PRODUCTIVITY

  • Focus on your circle of influence & decrease complacency
  • Increasing achievement
  • Productivity & profitability relationships

COURSE METHODOLOGY

Accelerated Learning Technique based on the 4Ps: Preparation, Presentation, Practice, Performance

To make the training effective & thought provoking yet lively & entertaining, the trainer utilizes a combination of various training methodologies including a combination of expert input plus practical sessions including:

  • Instructions, Group Discussions, Presentations, Video Films & Clips
  • Brainstorming Sessions, Practical Hands On Sessions
  • Demonstrations, Role Play, Games & Activities
  • Creative Music, Visualization, Clearing Techniques
  • NLP Tools, Notes & Hand Outs, Group & Individual Exercises

MAZDURAH MOHD ZIN

Mazdurah Mohd Zin is a highly experienced trainer who always receives positive ratings and accolades from her participants and clients. She is an awesome communicator with excellent interpersonal skills. Her training classes are always interactive, exciting, interesting yet thought provoking and inspiring. She ensures she keep herself updated with the latest trends, ideas and techniques in the area of soft skills training for corporates and businesses.

Mazdurah has 20 years experience in training and is currently the senior consultant and financial controller for Dayafasih Sdn. Bhd. She has been with Dayafasih since 1995, certified trainer for Perbadanan Usahawan Nasional Bhd. (PUNB) and HRDF certified trainer. Mazdurah is also a member of American Board in NLP and timeline therapy hence her training program is influence by both elements to enhance behavior changed.

Her areas of coverage include management development, human resources/personal development, entrepreneurship and motivation. Mazdurah has been widely conducting training programs for the support staffs, supervisory level and also management level in Malaysia and Brunei. Among others, she has conducted reorganization and training workshop such as Team Building, Communication Skills, Strategic Planning and Positive Work Attitude, Motivational Programs, Clerical Development Programs, Executive and Supervisory Development Programs, effective Customer Service, Grooming for Success etc. The training modules are conducted using the accelerated training and experiential learning concept and are geared towards maximizing participants learning abilities and customize to suit the organization needs.

Among her clients are JVC Electronics (M) Sdn. Bhd., Taylor’s College, Country Heights Education Sdn. Bhd., (HRDC), NS Skill Centre, Supervisory Development Institute (SUDI), Permodalan Usahawan Nasional Berhad (PUNB), Malaysia Nasional Insurance Bhd., KTM Berhad, Grand Saga Sdn. Bhd., OCBC Bank, Bank Industri & Teknologi Malaysia Berhad, Badan Pencegah Rasuah, Iris Technologies (M) Sdn. Bhd., Majlis Perbandaran Subang Jaya, Majlis Perbandaran Petaling Jaya, Minolta (M) Sdn. Bhd., Genting Highland Centre of Excellent, Dewan Bahasa & Pustaka, Felda Plantations Sdn. Bhd., Institut Perkhidmatan Awam Brunei, Bank Kerjasama Rakyat (M) Berhad, Dewan Bandaraya Kuching Utara (DBKU), Felcra Berhad, Felda Prodata System Sdn. Bhd., Brisdale Holdings Berhad, Décor Trend Industries Sdn. Bhd., Universiti Sarawak Malaysia, AADK, Arkib Negara, DBP, Istana Budaya, JPA, KBS, KeKKWa, MITI, MIDA, SIRIM etc.

She obtained her degree in Business Administration majoring in Finance and Management from Temple University at Philadelphia, USA. She started her career as the Assistant Business Manager with The Wilma Theater at Philadelphia, immediately after graduation. Her main job function was to handle the finances of the administrative and production aspect of the Theater. She then joined the banking sector and was attached to the credit control section of Development & Commercial Bank (now RHB Bank). She was the section head of Research & Loan Risk Rating System, whereby the quality of companies applying for credit facilities were to be reviewed thoroughly.

Mazdurah left the banking sector to join the securities industry where she obtains her Dealer’s Representative License from the Securities Commission. She was attached to Rashid Hussain Securities Sdn. Bhd. as a remisier and was responsible for executing shares trading transaction and advising clients of the market trends.