In today’s volatile & challenging business environment, you’ve to build successful work relationships & interact with people in a positive way to achieve your organizational goals. Now, discover the key competencies critical to solid work relationships & career success.

Firstly be aware of the differences among people and be willing to accept these differences as a positive force within an organization. And it all starts with you.

This workshop will prepare you to create better work relationships by becoming a “conscious relator.” You’ll return to work better able to build constructive and beneficial work relationships by learning how to analyze situations, consciously select and use productive relationship & interpersonal strategies.

People Skills Seminar by PEAK SUCCESS ABUNDANCE – Choudhury Maze

People Skills Seminar by PEAK SUCCESS ABUNDANCE – Choudhury Maze 2

Certification by PEAK SUCCESS ABUNDANCE – With Thanks

  • Understand the concept of relationship management – understand what drives & motivates you & others
  • Apply the Law of Connection
  • How to employ emotional intelligence & empathy skills
  • Evaluate & adjust to a person’s behavior pattern, motivation, attitude, & value/belief system, perceptual processes
  • Build better rapport & gain the trust of your colleagues
  • Develop flexibility in actions, thoughts & feelings to better handle any situation
  • Avoid mistakes & conflicts that may result from misinterpreting others or ineffective listening
  • Influence & motivate others to first-rate performance
  • Learn how to use direct & indirect messages accurately
  • Build your self-esteem as you discover a new self-awareness
  • Identify strengths, weaknesses & opportunities in your work relationships
  • Understand emotions & how they translate into emotional intelligence
  • Master the keys to excellent relating & connecting: observe, listen, analyze, plan, communicate
  • Improve teamwork – understanding & working effectively with team members
  • Enhance cooperation through better relationship building skills
  • Develop an emotionally intelligent work environment

For all personnel in any organization/company/industry who aim to

  • build strong and collaborative work relationships
  • master the intricacies of interpersonal skills
  • be able to resolve conflicts effectively & satisfactorily
  • deal and manage difficult people
  • handle challenging and stressful situations

1. PERSONALITY PROFILING – WHO AM I? WHO ARE THEY?

  • Understand what drives you & others
  • Do you lean towards being more introverted or extroverted?
  • Are you more of a thinker or feeler?
  • Relating & interacting with different personalities
  • Celebrate the differences in people
  • Pleasing Personality Formula

Activity: Working & Collaborating With Different Personalities

2. EFFECTIVE WORK RELATIONSHIPS – REENGINEERING YOUR INTERPERSONAL RELATIONSHIP SKILLS

  • How do you build work relationships
  • Behaviors that support or undermine these relationships
  • Assessing your relationships
  • 4 key rules in developing excellent interpersonal skills

A Relationship Strategy Model To Apply In The Workplace 

3. COMMUNICATION & PERCEPTIONS

  • What is world view?
  • World view, perception and work relationships
  • Trust busters and how to fix them
  • The five axioms of conscious communication
  • Mirroring and rapport

Practical Session

4. INVESTIGATING EMOTIONS & EMOTIONAL INTELLIGENCE

  • Social intelligence & multiple intelligences
  • Assessing your multiple intelligences
  • Five domains of emotional intelligence
  • Improving work relationships through emotional intelligence

5. BUILDING BETTER RELATIONSHIPS WITH OURSELVES AND OTHERS

  • Perception, world view, emotional intelligence & you
  • Self-awareness, self-esteem & self-concept

Case Study To Understand Your Styles & How To Flex Them

6. RELATIONSHIP BUILDING

  • Managing assumptions in order to build trusting work relationships
  • Consciously building trust at work
  • Developing and showing a positive attitude

Case studies on how to eliminate the “attitude virus”

7. EXPRESS NEEDS WITHIN WORK RELATIONSHIPS

  • Expressing needs & influencing others
  • Performing an interpersonal needs inventory
  • The shape & sound of assertiveness  

Completing An Influential SWOT (Strengths, Weaknesses, Opportunities, Threats) Profile

8. ADDRESSING RELATIONAL CHANGE & CONFLICT

  • Practicing relational change
  • Addressing conflict
  • Selecting your conflict-resolution style
  • Planning to resolve conflicts assertively
  • Resolving conflicts with work relationships in mind

Developing & Practicing A Conflict-Resolution Plan

9. MASTERING THE LAW OF CONNECTION

  • The 3 conditions for connecting
  • Easy methods to make better connection
  • Reframing
  • Making & creating positive connections in every aspect of your life

Role Play & Practice Session

10. WORKING WITH SUPERIORS, PEERS & SUBORDINATES

  • How to deal with fast moving superiors
  • Learn how to be assertive & to say “No” at the right instances
  • Learn how to work with peers as a team despite of personal differences
  • Supporting your superiors & encourage your subordinates

11. BRINGING PEOPLE TO YOUR SIDE

  • Emotional Bank Account – emotional deposits vs withdrawals
  • Seek first to understand before being understood
  • 6 key deposits in life
  • Bringing it all together

12. POWER OF EMPATHY

  • How aware & considerate are you of others’ feelings?
  • Learning to tune in & accepting others as who they are
  • Gain in patience & human understanding
  • Understand about your perceptions & motivations
  • Understand the perceptions & motivations of others
  • Developing greater empathy at work place

Technique on Empathy: Perceptual Positioning

13. BUILDING RAPPORT, INFLUENCE & PERSUASIVENESS

  • How to build rapport instantly with just about anybody
  • How to build influence & persuasiveness

Activity & Practice Session

14. FEEDBACK & SHARING YOUR OPINION

  • Using I-Messages
  • Disagreeing constructively
  • Building consensus
  • Sandwich/CRC feedback

Role Play & Sharing Session

15. HANDLING DIFFCIULT PEOPLE

  • Who are difficult & problem people?
  • Common warning signs
  • Profile of difficult & negative people
  • Problem people or people relationship?
  • Challenge of handling & dealing with negative people
  • Communicating with difficult people

Group Discussion – Describe Effective Techniques To Relate To Difficult Personality Types

16. STRATEGIES & PRACTICAL TECHNIQUES FOR DEALING WITH DIFFICULT PEOPLE, BEHAVIORS & SITUATIONS – WHAT TO DO & SAY IN COMMON CONFLICT SITUATIONS

  • How to avoid clashes by dealing with situations immediately & effectively
  • How to defuse difficult situations before they become critical
  • Developing a win/win approach
  • Dealing with the problem (not the person) & developing a workable solution
    • when someone starts yelling & two faced people
    • when threatened
    • someone holding a grudge
    • getting people to accept responsibility
    • responding to critical remarks
    • handling indecision
    • learn simple steps for handling tough-type co-workers one approach that works for every troublesome person!
    • are you avoiding a problem? how to tell if you’re making a situation worse by turning your back on it
    • get to root problem: use your head creativity & creating a personal action plan

17. STAY CALM & MANAGE ANGER WHILE DEALING WITH DIFFICULT PEOPLE

  • Managing your own anger & dealing with other people’s anger
  • Preventative strategies & turning things to your advantage
  • Staying composed: avoid personal stress & explore different ways of keeping calm whilst tackling difficult people at work.
  • Anger management techniques
  • Turning things to your advantage

18. HOW TO GAIN RESPECT & ACHIEVE OUTCOMES

  • Choosing the right words & striking the right tone
  • Asking the right questions for different responses
  • Listening for answers – showing attentiveness
  • Why people are not listening to you & how to get them to listen to you
  • Recognizing & overcoming prejudice
  • Checking that you understand the message
  • Responding to someone & acting on what you hear
  • Understand & recognize non verbal messages – body language, gestures & body signals

Video Show: Body Language Don’t Lie & Guess Who’s Telling The Truth!

19. MANAGING CONFLICTS

  • Defining conflicts & identifying root causes
  • Learning to step back from conflicts & assess the situation
  • Effective & ineffective conflict resolutions
  • Techniques for resolving conflicts
  • Communicating to preempt conflicts
  • Emotional aspects of conflicts – Taking the heat out of conflict
  • Finding common ground

Group Workshop – Testing your Skills in Dealing with Conflict

All the above are designed to promote an enriched learning experience with lots of relevant activities, networking, laughter, destressing & powerful insights.

20. ASSESSMENT: Putting It Together & Develop Your People Skills Action Plan
The reflective review should culminate in an action plan which addresses any shortcomings in your style &/or impact on how you will attempt to mitigate these in the future.

COURSE METHODOLOGY

Accelerated Learning Technique based on the 4Ps: Preparation, Presentation, Practice, Performance

To make the training effective & thought provoking yet lively & entertaining, the trainer utilizes a combination of various training methodologies including a combination of expert input plus practical sessions including:

  • Instructions, Group Discussions, Presentations, Video Films & Clips
  • Brainstorming Sessions, Practical Hands On Sessions
  • Demonstrations, Role Play, Games & Activities
  • Creative Music, Visualization, Clearing Techniques
  • NLP Tools, Notes & Hand Outs, Group & Individual Exercises

HAMIDAH HASHIM

She has been an independent corporate training consultant since 1993. She has a unique background in management, finance and banking. The past twenty-two years she has conducted training in management development, communication and image management which has earned her excellent feedback from participants due to her fun and engaging training style.

Ms. Hashim pursued I.C.S.A. in ITM (1980-1984) where she was offered a scholarship by the former BBMB. She then worked for more than eight years in operations and training with the Bank. It was during this time that she obtained a Certificate in Training & Development (ITD, U.K.) and attended the Diploma course in Training Management. She also attended the consultancy program “Loyalty Management” in Oslo, Norway where she learned about strategies on creating a customer loyalty culture. Hamidah is a PSMB/HRDF-recognized trainer.

Her training experience includes conducting numerous public seminars in areas of Communication, Corporate Image and Customer Service. She has also conducted many in-house programs for multinational companies (such as IBM, Panasonic, HSBC), Malaysian companies, higher learning institutions/universities as well as government agencies in Malaysia and Brunei.

Ms. Hashim’s forte is in personal skills which include Customer Service, Communication, Corporate Image and Train-the-Trainer. Hamidah has also appeared on RTM’s “Selamat Pagi Malaysia” to speak on topics like Personal Change and Communication Skills. In Image Management; Hamidah has had the opportunity to learn from the best in the industry; Robert Pante, a renowned image consultant from the US and an Australian color consultant. A firm believer in continuous improvement (kaizen), Hamidah regularly attends courses to enhance her knowledge and skills as a professional trainer.

Her other training experience includes; being  an active volunteer and was a board member with AFS/ABM International & Intercultural programs where she conducts workshops on cross-cultural learning for Malaysian families and foreign students.  She has also made a presentation on ‘cross-cultural adaptation skills’ in Dunedin, New Zealand for an international conference attended by participants in the Pacific region.

Among the organizations that had enjoyed Hamidah’s in-hou­­­se programs are as follows:

  • Ambank – Corporate Image & Etiquette
  • IBM (Global Services) – Customer Service, and Corporate Image
  • Celcom – Professional Grooming
  • CIMB (Secretaries) – Corporate Image & Etiquette
  • Sunway Group – Interpersonal Skills
  • Monash University – Grooming for Interviews
  • Bank Simpanan Nasional – Customer Service, and Corporate Image
  • Asian Finance Bank – Customer Service
  • Kuwait Finance House – Customer Service, and Corporate Image
  • Bank Islam – Customer Service
  • Panasonic – Team Synergy, and Interpersonal Skills
  • Petronas Penapisan – Corporate Image & Etiquette
  • MTDC – Corporate Image & Etiquette
  • Burger King – Customer Service
  • Hotel Maluri – Customer Service, and Corporate Image
  • Proton Edar – Corporate Image & Etiquette
  • NAZA Motors – Corporate Image & Etiquette
  • Securities Commission – Corporate Image & Etiquette
  • Telekom – Corporate Image & Etiquette
  • TNB – Customer Service
  • UMMC – Customer Service
  • LITRAK (LDP & Sprint) – Customer Service
  • PTPTN – Customer Service, and Corporate Image
  • S.P.A.D – Customer Service
  • SPNB – Customer Service
  • PSMB – Customer Service
  • MARA – Presentation Skills
  • AFS – Presentation Skills, & Counseling Skills
  • Istana Budaya – Corporate Image & Etiquette
  • Khazanah Nasional – Time Management
  • Kementerian Kerja Raya – Corporate Image & Etiquette
  • Kem. Pembangunan Wanita – Interpersonal Skills, & Grooming
  • Kementerian Pengajian Tinggi – Interpersonal Skills
  • PDRM (Bukit Aman) – Train-the-Trainer, Team Synergy & Understanding Body Language
  • HSBC (Sales Division) – Go the Extra Mile