Soft Skills Training Courses & Workshops Malaysia

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Soft Skills Training Courses & Workshops Malaysia

No matter how good or important a message, if it fails to be delivered in an interesting & effective way, chances are it won’t be heard at all. Strong presentation skills beget buy-ins. They persuade, impress & convince. Poor speaking skills could just jeopardize them all.

In the 2 days high impact POWERFUL PRESENTATION SKILLS, participants will learn how to deliver presentations that get attention & results.

Participants enhance their professional image & influencing skills during presentations. The workshop focuses on participant’s presentation styles & reinforces effective body language as well as communication techniques to impact audiences. Projection of data using attention grabbing powerpoint, graphs, charts & building persuasive deliveries is the essence of this program. Video-recording is also used for self-evaluation.

Certification by PEAK SUCCESS ABUNDANCE – Graduates Your Colleagues

Certification by PEAK SUCCESS ABUNDANCE – With Thanks

Congratulations on Completing the Training by PEAK SUCCESS ABUNDANCE

  • Apply steps to help reduce fear of speaking
  • Identify essential components of a presentation
  • Understand the audience & why it is a needed step in a presentation
  • Organize information in a clear & concise manner
  • Create an attention grabbing introduction
  • Implement techniques for varying vocal tones & body language
  • Develop strategies for handling difficult audience & difficult questions
  • Point out benefits & pitfalls of various visual aid options & audience seating arrangements

Managers, executives, supervisors & ALL staff who need to gain the knowledge & skills to give effective presentations & speak publicly with confidence

1. OVERVIEW OF A SUCCESSFUL PRESENTATION

  • Identify The Essential Parts Of A Presentation a successful introduction, effective transitions & captivating conclusions. Participants will dive in “head first” with a short practice presentation illustrating principles discussed

2. PREPARING TO SPEAK & PRESENT

  • Overcoming Fear of Public Speaking – Fear is #1 reason many people do not enjoy public speaking & presenting. This component looks at the reasons for fear, techniques to overcome fear, gives participants a checklist for projecting the best possible image. They will learn how to eliminate such distracting speech habits as “um,” “ah,” & “you know.”
  • Re-channeling fears into positive energy

3. PREPARING YOUR PRESENTATION

  • Selecting your topic & purpose
  • Analyzing the audience
  • Gathering materials
  • Supporting your points & ideas
  • Examples: brief examples, extended, hypothetical examples
  • Tips for using examples, statistics, testimony
  • Sample speeches

4. PRIMARY PRESENTATION SKILLS

  • Getting totally present & on target to what you want to accomplish
  • Leaving the concerns of the day behind
  • Reading the mood of the room
  • How the mind retains information
  • The 4 ‘cornerstones’ of communication
  • Using creativity to ‘jump-start’ the minds of your audience members

5. DELIVERING PRESENTATION WITH PASSION. GRABBING PARTICIPANTS’ ATTENTION AT THE OPENING & CREATE IMPACT

  • A dramatic story
  • A headline or important statistic
  • A memorable statement
  • Appeal to emotion
  • Recount a historic event that emphasizes
  • The point you’re trying to make
  • Employ a well known myth or fable

Group Project – Tell a Story, Unusual Statistic, Memorable Statement, Historic Event, Fable/Myth

6. CREATING DYNAMIC INTERACTION

  • Objectives of every presentation
  • Avoiding 5 ‘deadly sins’ that turn off listeners instantly
  • Getting people to act on what you tell them
  • A 20-point checklist to help you understand your listeners
  • Capturing your listeners’ attention in the first 15 seconds
  • Creating a powerful vocal image
  • Using creative ‘Ice Breakers’ for immediate rapport & interaction
  • Maintaining proper timing
  • Strategies for strengthening your personal impact
  • Utilizing heightened sensory acuity to tune into your environment
  • Honing nonverbal behavior to effectively direct group dynamics

7. USE OF VISUAL AIDS – EFFECTIVE POWERPOINT & VIDEO CLIPS

  • Choosing & using visual aids is an integral part of many presentations. This session reviews available options, benefits & drawbacks of each. Discover secrets of what visual aids work & what don’t
  • Tips to use interactive aids
  • Avoid using the chalkboard for visual aid
  • Make sure visual aids are large enough
  • Explain visual aids clearly & concisely
  • Talk to your audience, not to your visual aids
  • Practice with your Visual Aids

Video Clip. Peer Group Evaluation

8. CREATING A POWERFUL PRESENCE & USING YOUR VOICE FOR MAXIMUM IMPACT
Format & Delivery – How you give your talk can be more important than what you say.

  • Power of the tone of voice – techniques for adding vocal & visual variety to presentation, eliminate monotonous talking & model dynamic speaking style
  • Projecting more confidence & credibility with your voice
  • How to control – volume, pitch, rate, pauses, vocal variety, pronunciation & articulation
  • Power of pause
  • How to achieve an even ‘pace’
  • How to use tone & inflection to convey your message

9. HOW TO AVOID THE 12 BIGGEST MISTAKES THAT ALL PRESENTERS MAKE
Checklist Given

10. BODY LANGUAGE – NON VERBAL COMMUNICATION

  • Ensure that your body is congruent with your message
  • How to avoid annoying gestures that detract from your message
  • SOFTEN positive body language
  • Personal appearance, gestures & eye contact
  • Overcoming common verbal stumbling blocks that sabotage credibility

Creative Music: Changing State
WOW & Whoosh Techniques

11. PRESENTATION REQUIRES ENERGY
“The person with the highest mood & energy level always wins”

  • Calibrating your mood level & that of participants
  • Techniques to get the mood & energy up within minutes
  • ‘Turning on’ energy, spontaneity & creativity at will

Energy Techniques

12. HOW TO MOTIVATE AN AUDIENCE

  • Keeping your participants interested, alert, engaged, open & relaxed
  • How & when to use natural humor
  • Learn when it is appropriate to use humor to win over the audience
  • Unusual statistics
  • Techniques to include your audience

Practice Session: How to Handle Questions, Tell a Joke, How to Conduct a Stress Elimination Session

13. HANDLING QUESTIONS – MAINTAINING CONTROL & CREDIBILITY

  • Effectively handling question & answer sessions
  • 3 stages of group-reaction to inappropriate individuals
  • Effectively dealing with difficult disruptions – show-offs, ramblers

14. AUDIENCE MANAGEMENT: DEALING WITH DIFFICULT AUDIENCE – Hecklers, Know-It-Alls, Talkers & Bullies
Experience presenters will tell you “there is one in every group.” A difficult person could just make the job of a presenter a challenge at best. Understand the different psychology of these difficult people & handle the challenging situations. Adjust your communication style to suit the occasion

  • Build instant rapport with audience using NLP
  • How to get audience on your side
  • Make an impression
  • Why audience gets difficult
  • How to handle difficult audience

Practice Session to Understand the 3 Styles. The VAKS Activity Trainer Demonstration. Role Play: Dealing with Difficult Audience

15. PREPARATION MEETS OPPORTUNITIES
The program concludes with participants making various kinds of presentations: explanatory, informative, persuasive, etc. Each participant will be videotaped for review and critique. At the program’s conclusion, participants will understand what makes a high-impact presentation and will have practiced and been critiqued on newly acquired skills.

16. DYNAMIC PRESENTATION ACTIVITY – MAKING THE STAGE
“The distance between who & where you are now to who & where you want to be is only a few minutes” Conquer your fear of public speaking & presenting!
This intense session is to bring out a part of you that is stifled & covered up. The aim is to trigger a part of you that has been dormant inside you for a long time. Most people operate at only 10 % of themselves. This exercise is designed for you to operate at 100% of you. An activity designed to bring out the spirit & power in you within minutes. You will access that power inside you & you feel like you’re just waking up to the immense power inside you. Stirring up the emotions of power in you – you can be bigger than who you are now.
Individual & Group Presentation

17. HAVE A GOOD CLOSING IN PRESENTATION

  • Common mistakes to avoid
  • Allowing reflection on the content to create a sense of ‘ownership’
  • Wrap-up techniques to cement the commitment to continued learning & application, monitoring & coaching
  • Evaluation

Humorous Video Clip on Presenting

COURSE METHODOLOGY

Highly experiential, skills-based interactive, role-play, simulation participants will be doing, feeling, seeing & experiencing different scenarios. Not just by listening. A combination of expert input, activities, declarations, role play, dyad exercises, team project, group discussion, evaluation, reflection exercises, video shows, drama, music, breathing exercises. A unique format of this training is to generate & create extremely high energy among the participants as well as create fun, laughter & enjoyment for ‘Training’ requires a certain level of positive, happy energy in order for it to work. Energy Therapy is also one of the interesting techniques taught to clear all emotional baggage.

AZMI SHAHRIN

Azmi Shahrin was born in Ipoh and received his early education at St. Michael’s Institution, Ipoh and Malay College Kuala Kangsar. He won a Shell Scholarship to further his studies at the University of Kent, United Kingdom where he graduated with a Bachelor’s degree in Accounting and Economics. He subsequently obtained a Master’s degree in Economics from the University of Malaya (2009) and he is currently a PhD candidate at the same university. He has been a member of MENSA since 1989. He has had more than a decade’s working experience in managing marketing communications, distribution channels and product branding with several companies including Shell Malaysia Trading Sdn. Bhd. and Maxis Communications Bhd. However, destiny was calling and in 2003, he quit his well paid job to become a trainer.

Azmi owes the turning point of his life to Toastmasters. In 1998, he joined Extol Toastmasters Club to sharpen his presentation and communication skills. He was President of the club in 2005-2006. He was also instrumental in the founding of Kelab Pidato Perdana (a Malay language Public Speaking club) where he served as President in 2004-2005 and is currently the Chief Trainer. In 2007-2008, He was Governor of Division W (of District 51 of Toastmasters International) and had the responsibility to oversee 32 clubs. He has also won many prizes in speech contests over the years and awards for excellent leadership and dedicated service, such as the Division C Toastmaster of the Year 2004-2005 award. He is also a trainer with the Toastmasters Leadership Institute. In 2006, he achieved Toastmasters’ highest award, which carries the title of “Distinguished Toastmaster” (DTM). All these enabled him to launch and excel at his new career as a public speaker and Presentation Skills trainer.

In 2015, Azmi has achieved the Gold Award Certificate for Test of English in Communication (TOEIC) scoring the maximum score of 495 for both the listening and reading components. This makes him a qualified trainer for TOEIC courses.

In the past 12 years as full-time trainer, Azmi has conducted training for the private/corporate sector, the government sector, educational establishments as well as members of the public. He has trained over 11,000 adults and students. While he specializes in public speaking and presentation skills, he is also competent in related areas such as communication skills, interpersonal skills, negotiation skills, English language skills and leadership skills. He regularly consults for Triple A Training, Proskills Trainers, Asia iKnowledge, Maslow Trainers and Consultants, Knowledge Paragon, Compass Mind Asia, SubHills, Aqalivista, Emerge Knowledge Connection, IVC and several other training providers.

LIST OF CLIENTS

Agility Logistics, Agreyia HCD (Asia) Sdn Bhd, Alcon Laboratories (M) Sdn Bhd, Ambangan Heights Sdn Bhd, American Air Filter Manufacturing Sdn Bhd, Amway Malaysia, Anamitra Consultancy, Asia iKnowledge Sdn Bhd, Bandar Utama City Corporation, Bank Rakyat, BERNAMA, Blackgold Oil & Gas Sdn Bhd, Capital Events, CCM Bhd, Celcom, CIMB Aviva Assurance Bhd, CIMB Bank, CMA CGM, Credit Guarantee Corporation (CGC), Cyberview Bhd, Dewan Bandaraya Kuala Lumpur (DBKL), Department of Occupational Safety and Health, Department of Statistics Malaysia, DK Leather Corporation Bhd, Disitu Holdings Sdn Bhd, Domino’s Pizza Malaysia, DRB-HICOM, Dynamic Speakers Training Centre, Eastern Pacific Industrial Corporation Bhd, e-Cop.net Surveillance Sdn Bhd, Edaran Bhd, Election Commission of Malaysia, Elite Essential Sdn Bhd, Elken Sdn Bhd, Employees Provident Fund (EPF), EXIM Bank, External Trade Development Corporation (MATRADE), Federal Agricultural Marketing Authority (FAMA), Federal Land Development Authority (FELDA), Frontier Consulting, GD Express Sdn Bhd, Genius Aulad, Genting Sanyen Power Sdn Bhd, Global Language & Tuition Centre, Halton International, Hanwha Q Cells Sdn Bhd, Heitech Padu Bhd, Hicom Automotive Manufacturing, Honda, Hospital Selayang, IBIL (M) Sdn Bhd, Ingress Engineering Sdn Bhd, Inland Revenue Board of Malaysia, Institut Aminuddin Baki, Institut Teknologi Petronas (Instep), Institute for Health Management, Institute for Health System Research, Institute for Medical Research Integrated Agricultural Development Area Kerian-Sg. Manik, Integrated Logistics Bhd, Intellectual Property Corporation of Malaysia (MYIPO), Inter-City MPC (M) Sdn Bhd, International Medical University, Institut Darul Ridzuan, Institut Dewan Bandaraya (IDB), IOI Mall, Iskandar Regional Development Authority (IRDA), Jabatan Kesihatan Negeri Selangor, Jabatan Ukur dan Pemetaan (JUPEM), JT International Bhd, Jalur Cahaya Sdn Bhd, JEKS Engineering Sdn Bhd, Job Hunt, Johnson Controls (M) Sdn Bhd, Johor Port, Kapar Energy Venture (KEV), Kelab Belia Angsana, Kelab Telekom Ibu Pejabat, KL Airport Service Sdn Bhd, KL StarRail Sdn Bhd (KL Monorail), Kolej Islam Sultan Alam Shah, Lembaga Pelabuhan Johor (LPJ), Majlis Agama Islam Negeri Sembilan (MAINS), Majlis Daerah Kuala Terengganu, Malay College Kuala Kangsar (MCKK), Malaysia Airports Holding Bhd, Malaysia Airlines Bhd, Malaysian Biotechnology Corporation, Malaysia My Second Home (MM2H) Centre, Malaysian Institute of Accountants (MIA), Malaysian Institute of Road Safety Research, Malaysian Qualifications Agency, Maybank, Maybank Islamic, Melia Hotel, Menara Kuala Lumpur Sdn Bhd, Ministry of Defence Malaysia, Ministry of Education Malaysia, Ministry of Finance Malaysia, Ministry of Health Malaysia, Ministry of Higher Education Malaysia, Ministry of Urban Well-being, Housing & Local Government Malaysia, Ministry of Works Malaysia, Miri Port Authority, Mitsui O. S. K. Lines (M) Sdn Bhd, MRSM Pontian, MRSM Serting, Muhibbah Engineering Bhd, M2 Asia Sdn Bhd, National Clinical Research Center, National Institute of Public Administration, National Institute of Valuation, National Sports Council of Malaysia, Naza Kia Malaysia Sdn Bhd, Naza Kia Academy, NXP Semiconductors (M) Sdn Bhd, OYL Manufacturing Sdn Bhd, Panasonic Malaysia, Parkson Corporation Sdn Bhd, Pejabat Daerah & Tanah Petaling, Penang State Secretariat, Permodalan Nasional Bhd (PNB), Petrofac-RNZ, Petronas Chemicals Methanol Sdn Bhd, Petronas Educational Sponsorship Unit, Philips Malaysia, Politeknik Merlimau, Projek Lintasan Kota Holdings Sdn Bhd (PROLINTAS), Puncak Niaga Bhd, Pusat Pembelajaran Presint 8, Pusat Pembelajaran Presint 16, Pusat Tuisyen Kurnia, Pusat Tuisyen Restu Jaya, Putrajaya International Convention Centre (PICC), RapidKL, Revell Sdn Bhd, RBC Investor Services Malaysia Sdn Bhd, Rukun Tetangga Kawasan SS 23, SapuraKencana Petroleum Bhd, Sapura Thales Electronics Sdn Bhd, Secretariat of the National Institutes of Health, Securities Commission Malaysia, Sekolah Darul Hikmah, Sekolah Dato’ Abdul Razak (SDAR), Sepakat Setia Perunding Sdn Bhd, Sepang International Circuit (SIC), Shelter Home for Children, Significant Technologies Sdn Bhd, Sime Darby Austral Sdn Bhd, Sime Darby Plantation Sdn Bhd, Sime Darby Properties Sdn Bhd, SIRIM, Small Medium Enterprise Development Bank Malaysia Bhd (SME Bank), SMK Gunung Rapat, SMK Jalan Empat, SMK King George V, SMK Puncak Alam, SMK (P) Sri Aman, SMK Sri Bintang Utara, SM Sains Hulu Selangor, SM Sains Seremban, SM Sains Tuanku Jaafar, Stars & Planet Edufun Club, Student Empowerment Research Unit (SERU), Suruhanjaya Pilihan Raya (SPR), Sun Insurance, Suria Business Solutions Sdn Bhd, Syarikat Bekalan Air Selangor (SYABAS), Takaful Ikhlas, Talisman Malaysia Ltd, Tan Chong Motor Assembly, TATi University College, Teknion Furniture Systems Sdn Bhd, Tepat Teknik Sdn Bhd, TIME dotCom Bhd, Tenaga Nasional Bhd (TNB), Toko Electronic (Sarawak) Sdn Bhd, Tourism Malaysia, Tradewinds Bhd, Transocean Malaysia, Triple A Training, Tunku Kurshiah College (TKC), UDA Holdings Bhd, UEM Group Bhd, UNIKL, Universiti Kebangsaan Malaysia, Universiti Malaysia Pahang, Universiti Putra Malaysia, Universiti Teknologi Malaysia (International Business School), Universiti Teknologi MARA, University College Sedaya International, University of Malaya, Vishay Semiconductor Sdn Bhd, Zenith Bizness Excellence Sdn Bhd, 1Malaysia Training Program, U Mobile Sdn Bhd, UMW Oil & Gas Corporation Bhd, etc.

OR

STEPHEN FERNANDO

Gives personal coaching to senior government officers & executives in the private sector. Stephen started his working career with the Government Post Office in 1966, to train & coach new staff. He resigned from his government position & started his training career with Leadership Management & Development where he was tasked with formulating programs based on “Needs Analysis”.

Stephen uses the “Laugh & Learn” approach in all his trainings. He was the training consultant for UMW, Southern Banking, UMBC, MISC, MAS, Pos Malaysia, AMWAY, Toyota Motor, FELDA & FELCRA.

He coached personnel of Panasonic in sales, management skills & conducted team building sessions. In 2006, Stephen was appointed by the Selangor State Government as an advisor for programs to enhance public relations skills including “Hospitality English.” He worked with PKNS, various City Councils & front office personnel, those in customer service plus liaison officers. He has also been working with personnel in The Dorsett Hotel & 3M Malaysia on communication & sales. In early 2013, Stephen was engaged with conducting programs on “In-House Team Building” & “Leadership” for PETRONAS/Technip (Indonesia). Amongst the regular sessions that he conducts are Communication, Using Humor in Presentations, Human Relations, Enhanced Speaking Skills, Team Building (In house), Sales, Counseling Basics, Train the Trainer & “Entertaining Emceeing”.

In 2004, representing 7 countries in this region he won 2nd place in a speech contest at Toastmasters International in Reno (USA). He was also at the World Speakers convention as a presenter held at Desert Springs (California). Stephen has over the last few years conducted various speaking & training sessions in Hong Kong, Taipei, Singapore, India, USA, China, Australia, India & Indonesia.

He has written a book entitled “From Conversationalist to Public Speaker”. He performs regularly as emcee & standup comedian. He also presents “motivational humor” at sales conventions. Many of his presentations have been posted on “Youtube” & he is also active on Facebook.