The focus of this training is on the day-to-day concerns of supervision. The main objective is to gain better understandings of the overall leadership role including:

  • Planning activities, hours, scheduling
  • Providing leadership and direction
  • Managing or supervising others to make sure work gets done
  • Taking responsibility for the performance of people working for you
  • Staff motivation, support and performance

It answers the question: What is my job? What really counts? How well am I doing? It is also designed to get supervisory staff to address real issues via the supervisory skills sets to be acquired.

The program is designed to answer three areas. i.e.
What – the knowledge – issues of the advanced supervisor
Why – the understanding – analyzing the issues
How – the skills sets required to solve the issues

Certification by PEAK SUCCESS ABUNDANCE – Graduates Your Colleagues

Certification by PEAK SUCCESS ABUNDANCE – With Thanks

Congratulations on Completing the Training by PEAK SUCCESS ABUNDANCE

At the end of the program participants will:

  • Enhance their sensitivity towards peers, subordinates & superiors
  • Acquire right mental attitude
  • Enhance interpersonal communication skills
  • Understand finance
  • Strategic planning
  • Capacity building
  • Acquire self management skills
  • Work planning the workday efficiently
  • Conflict resolution
  • Build effective, highly productive, motivated work teams
  • To be an effective coach & mentor to your people
  • To accept, respond & manage change effectively
  • Solve problems effectively
  • Apply their learned skills in their work place

This being an awareness training it is designed for the whole organization, covering all areas and all those who have subordinates are also encouraged to participate so that they can facilitate in the implementation program

1. RIGHT MENTAL ATTITUDES & BEHAVIOR

  • You are what you believe you are
  • Positive role model & identification
  • Assessing your positive work/mental attitude & job satisfaction
  • Techniques for attitudinal change & improvement
  • Personal motivation to perform at peak levels
  • How to bounce back when encounter set-backs & disappointments

2. SELF-ANALYSIS OF YOURSELF AS A SUPERVISOR

  • Assess your competencies, attitudes & behaviors
  • Know & improve on your strengths
  • Know & eliminate your weaknesses
  • Application of flexibility styles

3. TO BE AN EFFECTIVE SUPERVISOR, MASTER THE FOLLOWING AREAS:

Finance
Understand profit & loss, linked to the business to meet customer requirements. Understand the financial plan & targets. Understand key elements in occupational areas of management that lead to a profitable business

Line management
Build & manage their team to maximize effective working output. Should be confident in understanding clear aspects of staff motivation, support & performance

Capacity Building
Understand about your part in the organization’s capacity planning & how they are influencing the growth or diversification of the business.

Strategic Planning
Understand what input you have in setting & promoting organization’s values & operating objectives. Ensure input to the long term future of the company & ensure what the outputs are. Understand strategy & satisfaction

Delivery Impact
Understand how to make independent decisions that can have had a positive impact on the business/sales. Understand the difference between outputs & outcomes

Fault Diagnostics
Understand how to solve a problem within set timescales, budget, business/sales uncertainly & within a competitive environment

4. SUPERVISORY ISSUES DEVELOPMENT

Ability to work with a wide variety of people successfully is the #1 reason why some people succeed while others fail

  • Effective interpersonal communication skills
  • Barriers to communication effectiveness
  • Assertive verbal & nonverbal communication
  • Asking good questions
  • Effective listening & feedback skills
  • Meetings & group dynamics
  • Communicate clearly & precisely to prevent misunderstanding

5. HANDLING STAFF DEVELOPMENT

  • Importance of continuing professional development for all staff
  • Know the objectives & conducting effective performance reviews
  • Increasing performance & productivity – supervision by example

6. CLASSIFICATION & PRIORITIZATION OF ISSUES; ISSUES RESOLUTION FOR EFFECTIVE COACHING OF YOUR PEOPLE

  • How to coach others
  • Involvement & building trust
  • Clarify & verify expectations of your people
  • Establishing performance competency standards
  • Method of delegation
  • Handling former peers

7. POTENTIAL OPPORTUNITY ANALYSIS

  • Identify potential opportunities for workplace improvement
  • Potential Problem Analysis
    • Identify potential problems/obstacles for workplace improvement
  • Problem Solving In The Workplace
    • Use problem-solving as a learning tool
    • Key problem solving techniques
    • Process of problem solving

8. PERSONAL MANAGEMENT FOR CONSISTENT EXCELLENT PERFORMANCE

  • Resolving 4 Types Of Workers Problems/Problematic Employees
    • Performance/job related problems
    • Behavior/personal problems
    • Acceptance problems
    • Situational problems
    • Other Serious Sensitive Problems
  • Conflict Resolution
    • Which is the best style? Accommodating, Avoiding, Compromising, Collaborating, Competing
    • Conflict & opposing points are part of the workplace – can’t change that but you can change the way you react & manage conflicts
    • Gain better understanding – identification of healthy responses
    • Managing your own emotions
    • Conflict management strategies
    • Building positive relationships

9. BUILDING A HIGHLY – PRODUCTIVE WORK TEAM

  • Priority #1 is team reconstruction. Can’t succeed as a 1-person show
  • 4 stages of team building
  • Characteristics of a highly productive work team
  • Overcoming fear & motivation amongst team members

10. PLANNING YOUR WORK DAY EFFICIENTLY

  • Principles of effective time management – know your time wasters
  • Organizing paperwork, desk, work place & computer for maximum efficiency
  • Plan every working day successfully
  • How to plan your work
  • What needs to be planned

11. MANAGING CHANGES EFFECTIVELY

  • Understand, appreciate & embrace change
  • Barriers to successful change
  • Ways to successful change management

12. MANAGING WORK-RELATED STRESS

  • Analyze your level of work-related stress
  • Proven methods to manage work-stress

COURSE METHODOLOGY

Accelerated Learning Technique based on the 4Ps: Preparation, Presentation, Practice, Performance

To make the training effective & thought provoking yet lively & entertaining, the trainer utilizes a combination of various training methodologies including a combination of expert input plus practical sessions including:

  • Instructions, Group Discussions, Presentations, Video Films & Clips
  • Brainstorming Sessions, Practical Hands On Sessions
  • Demonstrations, Role Play, Games & Activities
  • Creative Music, Visualization, Clearing Techniques
  • NLP Tools, Notes & Hand Outs, Group & Individual Exercises

AZMI SHAHRIN

Azmi Shahrin was born in Ipoh and received his early education at St. Michael’s Institution, Ipoh and Malay College Kuala Kangsar. He won a Shell Scholarship to further his studies at the University of Kent, United Kingdom where he graduated with a Bachelor’s degree in Accounting and Economics. He subsequently obtained a Master’s degree in Economics from the University of Malaya (2009) and he is currently a PhD candidate at the same university. He has been a member of MENSA since 1989. He has had more than a decade’s working experience in managing marketing communications, distribution channels and product branding with several companies including Shell Malaysia Trading Sdn. Bhd. and Maxis Communications Bhd. However, destiny was calling and in 2003, he quit his well paid job to become a trainer.

Azmi owes the turning point of his life to Toastmasters. In 1998, he joined Extol Toastmasters Club to sharpen his presentation and communication skills. He was President of the club in 2005-2006. He was also instrumental in the founding of Kelab Pidato Perdana (a Malay language Public Speaking club) where he served as President in 2004-2005 and is currently the Chief Trainer. In 2007-2008, He was Governor of Division W (of District 51 of Toastmasters International) and had the responsibility to oversee 32 clubs. He has also won many prizes in speech contests over the years and awards for excellent leadership and dedicated service, such as the Division C Toastmaster of the Year 2004-2005 award. He is also a trainer with the Toastmasters Leadership Institute. In 2006, he achieved Toastmasters’ highest award, which carries the title of “Distinguished Toastmaster” (DTM). All these enabled him to launch and excel at his new career as a public speaker and Presentation Skills trainer.

In 2015, Azmi has achieved the Gold Award Certificate for Test of English in Communication (TOEIC) scoring the maximum score of 495 for both the listening and reading components. This makes him a qualified trainer for TOEIC courses.

In the past 12 years as full-time trainer, Azmi has conducted training for the private/corporate sector, the government sector, educational establishments as well as members of the public. He has trained over 11,000 adults and students. While he specializes in public speaking and presentation skills, he is also competent in related areas such as communication skills, interpersonal skills, negotiation skills, English language skills and leadership skills. He regularly consults for Triple A Training, Proskills Trainers, Asia iKnowledge, Maslow Trainers and Consultants, Knowledge Paragon, Compass Mind Asia, SubHills, Aqalivista, Emerge Knowledge Connection, IVC and several other training providers.

LIST OF CLIENTS

Agility Logistics, Agreyia HCD (Asia) Sdn Bhd, Alcon Laboratories (M) Sdn Bhd, Ambangan Heights Sdn Bhd, American Air Filter Manufacturing Sdn Bhd, Amway Malaysia, Anamitra Consultancy, Asia iKnowledge Sdn Bhd, Bandar Utama City Corporation, Bank Rakyat, BERNAMA, Blackgold Oil & Gas Sdn Bhd, Capital Events, CCM Bhd, Celcom, CIMB Aviva Assurance Bhd, CIMB Bank, CMA CGM, Credit Guarantee Corporation (CGC), Cyberview Bhd, Dewan Bandaraya Kuala Lumpur (DBKL), Department of Occupational Safety and Health, Department of Statistics Malaysia, DK Leather Corporation Bhd, Disitu Holdings Sdn Bhd, Domino’s Pizza Malaysia, DRB-HICOM, Dynamic Speakers Training Centre, Eastern Pacific Industrial Corporation Bhd, e-Cop.net Surveillance Sdn Bhd, Edaran Bhd, Election Commission of Malaysia, Elite Essential Sdn Bhd, Elken Sdn Bhd, Employees Provident Fund (EPF), EXIM Bank, External Trade Development Corporation (MATRADE), Federal Agricultural Marketing Authority (FAMA), Federal Land Development Authority (FELDA), Frontier Consulting, GD Express Sdn Bhd, Genius Aulad, Genting Sanyen Power Sdn Bhd, Global Language & Tuition Centre, Halton International, Hanwha Q Cells Sdn Bhd, Heitech Padu Bhd, Hicom Automotive Manufacturing, Honda, Hospital Selayang, IBIL (M) Sdn Bhd, Ingress Engineering Sdn Bhd, Inland Revenue Board of Malaysia, Institut Aminuddin Baki, Institut Teknologi Petronas (Instep), Institute for Health Management, Institute for Health System Research, Institute for Medical Research Integrated Agricultural Development Area Kerian-Sg. Manik, Integrated Logistics Bhd, Intellectual Property Corporation of Malaysia (MYIPO), Inter-City MPC (M) Sdn Bhd, International Medical University, Institut Darul Ridzuan, Institut Dewan Bandaraya (IDB), IOI Mall, Iskandar Regional Development Authority (IRDA), Jabatan Kesihatan Negeri Selangor, Jabatan Ukur dan Pemetaan (JUPEM), JT International Bhd, Jalur Cahaya Sdn Bhd, JEKS Engineering Sdn Bhd, Job Hunt, Johnson Controls (M) Sdn Bhd, Johor Port, Kapar Energy Venture (KEV), Kelab Belia Angsana, Kelab Telekom Ibu Pejabat, KL Airport Service Sdn Bhd, KL StarRail Sdn Bhd (KL Monorail), Kolej Islam Sultan Alam Shah, Lembaga Pelabuhan Johor (LPJ), Majlis Agama Islam Negeri Sembilan (MAINS), Majlis Daerah Kuala Terengganu, Malay College Kuala Kangsar (MCKK), Malaysia Airports Holding Bhd, Malaysia Airlines Bhd, Malaysian Biotechnology Corporation, Malaysia My Second Home (MM2H) Centre, Malaysian Institute of Accountants (MIA), Malaysian Institute of Road Safety Research, Malaysian Qualifications Agency, Maybank, Maybank Islamic, Melia Hotel, Menara Kuala Lumpur Sdn Bhd, Ministry of Defence Malaysia, Ministry of Education Malaysia, Ministry of Finance Malaysia, Ministry of Health Malaysia, Ministry of Higher Education Malaysia, Ministry of Urban Well-being, Housing & Local Government Malaysia, Ministry of Works Malaysia, Miri Port Authority, Mitsui O. S. K. Lines (M) Sdn Bhd, MRSM Pontian, MRSM Serting, Muhibbah Engineering Bhd, M2 Asia Sdn Bhd, National Clinical Research Center, National Institute of Public Administration, National Institute of Valuation, National Sports Council of Malaysia, Naza Kia Malaysia Sdn Bhd, Naza Kia Academy, NXP Semiconductors (M) Sdn Bhd, OYL Manufacturing Sdn Bhd, Panasonic Malaysia, Parkson Corporation Sdn Bhd, Pejabat Daerah & Tanah Petaling, Penang State Secretariat, Permodalan Nasional Bhd (PNB), Petrofac-RNZ, Petronas Chemicals Methanol Sdn Bhd, Petronas Educational Sponsorship Unit, Philips Malaysia, Politeknik Merlimau, Projek Lintasan Kota Holdings Sdn Bhd (PROLINTAS), Puncak Niaga Bhd, Pusat Pembelajaran Presint 8, Pusat Pembelajaran Presint 16, Pusat Tuisyen Kurnia, Pusat Tuisyen Restu Jaya, Putrajaya International Convention Centre (PICC), RapidKL, Revell Sdn Bhd, RBC Investor Services Malaysia Sdn Bhd, Rukun Tetangga Kawasan SS 23, SapuraKencana Petroleum Bhd, Sapura Thales Electronics Sdn Bhd, Secretariat of the National Institutes of Health, Securities Commission Malaysia, Sekolah Darul Hikmah, Sekolah Dato’ Abdul Razak (SDAR), Sepakat Setia Perunding Sdn Bhd, Sepang International Circuit (SIC), Shelter Home for Children, Significant Technologies Sdn Bhd, Sime Darby Austral Sdn Bhd, Sime Darby Plantation Sdn Bhd, Sime Darby Properties Sdn Bhd, SIRIM, Small Medium Enterprise Development Bank Malaysia Bhd (SME Bank), SMK Gunung Rapat, SMK Jalan Empat, SMK King George V, SMK Puncak Alam, SMK (P) Sri Aman, SMK Sri Bintang Utara, SM Sains Hulu Selangor, SM Sains Seremban, SM Sains Tuanku Jaafar, Stars & Planet Edufun Club, Student Empowerment Research Unit (SERU), Suruhanjaya Pilihan Raya (SPR), Sun Insurance, Suria Business Solutions Sdn Bhd, Syarikat Bekalan Air Selangor (SYABAS), Takaful Ikhlas, Talisman Malaysia Ltd, Tan Chong Motor Assembly, TATi University College, Teknion Furniture Systems Sdn Bhd, Tepat Teknik Sdn Bhd, TIME dotCom Bhd, Tenaga Nasional Bhd (TNB), Toko Electronic (Sarawak) Sdn Bhd, Tourism Malaysia, Tradewinds Bhd, Transocean Malaysia, Triple A Training, Tunku Kurshiah College (TKC), UDA Holdings Bhd, UEM Group Bhd, UNIKL, Universiti Kebangsaan Malaysia, Universiti Malaysia Pahang, Universiti Putra Malaysia, Universiti Teknologi Malaysia (International Business School), Universiti Teknologi MARA, University College Sedaya International, University of Malaya, Vishay Semiconductor Sdn Bhd, Zenith Bizness Excellence Sdn Bhd, 1Malaysia Training Program, U Mobile Sdn Bhd, UMW Oil & Gas Corporation Bhd, etc.