How to cope up with difficult people (Part 3)
Understanding Types of People 4. THE NEGATIVE Recognition - Responds to any proposal with an explanation like “It won’t work”, “It’s no use trying”, or “We tried that last…
Understanding Types of People 4. THE NEGATIVE Recognition - Responds to any proposal with an explanation like “It won’t work”, “It’s no use trying”, or “We tried that last…
What is influence and sweet persuasion It is inducing someone to take action that will produce positive results for both of you. Sweet persuasion feels good. Successful salespeople now used…
Understanding Types of People 1. COMPLAINERS Recognition Sentences, connected with ands and buts, that flow without pause. Continued blaming, accusations, and putting down of people and ideas Find fault with…
Autocratic, Bureaucratic, Democratic, Laissez-faire Autocratic Leadership Here the leaders retains power and decision-making authority. They do not consult employees and employees are not allowed to give any input. Employees are…
Why Are People Difficult?We often find ourselves saying that someone is awfully difficult to work with, but have you ever asked yourself the question - Why is this so? Individuals…
“Emotional intelligence is your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships.” …
Use the S.M.A.R.T. goals setting technique. It is an acronym. S - Specific M -Measurable A - Attainable/Assignable R - Realistic/Rewarding T - Timeable/Tangible The NLP Model of Well Formed Outcome goes beyond “goal setting”…
Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes - Peter Drucker Be a yardstick of quality. Some people aren't used to…
GETTING THE JOB DONE - AN UNLEARNING If you can’t go over, go under If you can’t get through, go around If you can’t go right, go left If you…
Is there anything we could do differently the next time that would make the service better, more pleasant or enjoyable or more valuable for you? If we do not take care…