Public relations is the art of engaging the public through the media and influencing opinion. For many companies it is an essential part of their marketing strategy, and they even…

Handling Complaints is one of the crucial skills a manager should master. Have you received any Complaints? We have to handle complaints from staff from time to time. In Malaysia,…

Relationships is one of the most important elements in life. No matter in family on in workplace. The relationship among others hold the key to happiness and unexplored potential. For…

STEPS IN CONFLICT RESOLUTIONTo succeed in any workplace especially in Malaysian corporate competitive world, one must understand and evaluate your preferred style for handling conflicts. These skills can be obtained…

Corporate conflicts do not just occur by themselves or pop up from nowhere. It is critical to discover the source of the conflict. This is to further ensure the work…

Understanding Types of People   4. THE NEGATIVE Recognition - Responds to any proposal with an explanation like “It won’t work”, “It’s no use trying”, or “We tried that last…

What is influence and sweet persuasion It is inducing someone to take action that will produce positive results for both of you. Sweet persuasion feels good. Successful salespeople now used…

Understanding Types of People 1. COMPLAINERS Recognition Sentences, connected with ands and buts, that flow without pause. Continued blaming, accusations, and putting down of people and ideas Find fault with…

Autocratic, Bureaucratic, Democratic, Laissez-faire Autocratic Leadership Here the leaders retains power and decision-making authority. They do not consult employees and employees are not allowed to give any input. Employees are…

Why Are People Difficult?We often find ourselves saying that someone is awfully difficult to work with, but have you ever asked yourself the question - Why is this so? Individuals…