Why Are People Difficult?We often find ourselves saying that someone is awfully difficult to work with, but have you ever asked yourself the question - Why is this so? Individuals…

“Emotional intelligence is your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships.”       …

Use the S.M.A.R.T. goals setting technique. It is an acronym. S - Specific  M -Measurable A - Attainable/Assignable R - Realistic/Rewarding T - Timeable/Tangible The NLP Model of Well Formed Outcome goes beyond “goal setting”…

Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes - Peter Drucker Be a yardstick of quality. Some people aren't used to…

GETTING THE JOB DONE - AN UNLEARNING If you can’t go over, go under If you can’t get through, go around If you can’t go right, go left If you…

Is there anything we could do differently the next time that would make the service better, more pleasant or enjoyable or more valuable for you? If we do not take care…

Stress is tension where the body tenses up,  it is less relaxed, more irritable and critical, less creative, less productive, more overwhelmed, overall lowered state of health (that is mental,…

THERE ARE NEW INSIGHTS ON THE CREATIVE BRAIN !is right brain good, left brain bad?For easy understanding the brain used to be ‘divided’ into creative right brain and logical left…

MANAGE YOUR MONEY WISELYThere are some benefits to actively managing your money. You will know where money is going & whether spending more than you can afford. It also will give you…

CHANGE - The Only Way To Move Forward, The Only Constant In This World Is Change If what I am doing is not producing the results that I want, then…