Customer Centric Service – The Business Success Factor

CUSTOMER SERVICE MANAGEMENT

Training Videos

Below are the learning outcomes for the training course:

  • Master the intricacies of successful customer relations management
  • Understand management expectations, customer requirements, urgency for self change
  • Acquire new perspective to be customer centric
  • Evaluate & satisfy customer’s real needs
  • Preparation for a variety of customer relation situations
  • Eliminate mistakes that cost time, money & valuable business
  • Identify & master techniques in service oriented communication – listening & people skills
  • Utilizing EQ techniques to enhance effectiveness & results
  • Handle difficult customers with ease
  • Reduce customer complaints
  • Eliminate stress & frustration
  • Teamwork to surprise, delight, go the extra mile & exceed expectations of customers
  • Maintain trust, confidence & respect: retain & build loyal customers

Malaysia corporate managers, executives, officers & non executives from ALL departments – 

HR, Planning, Corporate Communication, Sales, Purchasing, Technical, Administrative & Finance. For all employees & staff who wants to improve their customer service skills & achieve success at the workplace

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