CUSTOMER SERVICE MANAGEMENT

In-House Training Course

Customer Centric Service – The Business Success Factor

Fancy sales pitches, high-powered market strategies & clever advertising can be very important attention getters. With this training course, it will persuade people to become your prospect. Getting them to purchase your product depends on how well they’re treated, convinced & rewarded which boils down to customer service…

Customer Feedback & Handling Customer Complaints

Customer feedback is important as it acts asn a loop to further improve any business. It is a skill which is necessary to be trained and it helps and organisation to build a strong foundation. But getting them to purchase your product depends on how well they’re treated, convinced & rewarded which boils down to customer service….

Winning & Engaging Telephone Techniques

Understanding behavioral styles shows you how to recognize different behavior patterns & develop adaptive skills that increase your ability to communicate successfully with customers. This course aims to help you develop a plan that everyone can rally behind so as to balance customer needs….

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The STAR Principle Of Awesome Customer Service

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Handling Difficult & Demanding Customers

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