RESOLVING CONFLICTS AND HANDLING DIFFICULT PEOPLE/ SITUATIONS

AT WORK

2 – 3 DECEMber 2019 | ROYAL HOTEL KL

What it is about ?

Under certain situations, some people become difficult to handle because they refuse to cooperate and understand. Difficult people may contribute negatively to situations and people but they need to be handled rationally and positively so that the damage they can cause is reduced or averted. This workshop on Resolving Conflicts And Handling Difficult People/ Situations includes identifying difficult people, judging their impact on others, influencing difficult people towards positive outcomes and controlling one’s own behavior. It involves the use of understanding and techniques to handle negativity with positivity.

Imagine yourself resolving workplace conflicts with others without creating negativity or damaging your relationships. In fact, picture yourself benefiting from confrontation because you can now manage difficult people and situations with ease. After attending this workshop you’ll be empowered to better manage difficult people and situations.

This course teaches practical take away tools that can be used immediately to handle difficult situations calmly and effectively.

Who should attend ?

All managers, heads of departments, line leaders, supervisors. All who wants to learn to apply & maximize leadership skills at the workplace. 

What we provide ?

A practical, easy to read yet thorough set of notes for the participants. It is wonderfully & carefully written with relevant & humorous pictures. It is content-rich but summarized for easy reading & follow through. This Is Rachel Khor’s Special Gift To The Participants As A Fantastic Takeaway After The Training.

What gives the training ?

Rachel Khor

  • Certified Master Performance Coach (ICF Approved – International Coach Federation)
  • Certified Trainer PSMB (Ministry of Human Resources Malaysia)
  • From DC Psychology International & American Institute of Business Psychology
  • Certification in Colored Brain Communication
  • Certification in Human Drivers & Motivation
  • Certification in Dynamic Speaking
  • Certification in Curriculum Development
  • Certification in Neuro Linguistic Programming (NLP)
  • Certification in Hypnotherapy from London College of Clinical Hypnosis (LCCH)
  • Certified Trainer in Emotional Quotient (ongoing)
  • Certified Professional Facilitator
  • Certification in Gamification

COURSE OUTLINE FOR 2 DAYS

DIFFERENT TYPES OF PEOPLE - WHY THEY BEHAVE AS THEY DO

COPING STRATEGIES FOR DIFFICULT BEHAVIORS AND SITUATIONS

IDENTIFYING YOUR SOURCES OF CONFLICTS AND CONFRONTATION

DEALING WITH WORKPLACE CONFLICTS - COLLABORATIVE CONFLICT RESOLUTION

EMOTIONAL INTELLIGENCE - TECHNIQUES TO MANAGE EMOTIONS DURING CONFLICTS

THE ART OF INFLUENCE, PERSUASION AND ASSERTIVENESS - DEVELOP A MINDSET OF EXCELLENCE

COMMUNICATION, BODY LANGUAGE TECHNIQUES

HOW TO DEVELOP ACTIVE LISTENING SKILLS

QUESTIONING - GETTING TO HEART OF PROBLEM AND DIGGING DEEPER

EMOTIONAL SOCIAL AWARENESS - THE POWER OF EMPATHY

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