Winning & Engaging Telephone Techniques

CUSTOMER SERVICE MANAGEMENT

telephone techniques training course

Training Videos

Below are the learning outcomes for the training course:

  • Develop a pleasing personality
  • Understanding & responding different personalities & caller behaviors
  • Voice training session: develop a pleasant & attractive tone of voice
  • Project the desired company image through the telephone
  • Emotional Intelligence – control emotions
  • Apply the proper comprehensive telephone techniques when dealing with calls
  • Use professional & persuasive language
  • Handling of telephone queries & conflicts
  • Key tips to improve telephone skills & techniques
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